Thank you for buying something from LaMeloBallShoesUS.com. We want you to be happy with what you bought. We do, however, recognize that returns may be necessary from time to time. Please read our Return and Refund Policy below to make sure everything goes smoothly and clearly.

Returns:

You can return items within 7 days of the delivery date.

    Eligibility for Return:
    To be able to return:

    The item must not have been worn, cleaned, or used.

    It needs to be sent back in its original condition, with all tags, labels, and packing still on it.

    How to Start a Return:
    To start a return:

    You may reach our Customer Support staff through the Contact Us page.

    Please provide your order number and the specifics of the item(s) you want to return.

    If you need them, we will provide you instructions and permission to return.

    Shipping Back:

    Customers have to pay for the cost of shipping back.

    To make sure the return gets to us, we suggest utilizing a shipping method that can be tracked.

    Money back

    Processing Time: We’ll process your refund within 3–7 business days once we have the returned item(s) and check them.

      Refund Method: Refunds will go back to the same payment method as was used to make the purchase.

      We may provide you store credit instead of your original payment method if it is no longer valid.

      Partial Refunds: In rare instances, you may get a partial refund if

      Things are starting to wear out.

      Things are sent back broken or not in their original state.

      Exchanges:

      Right now, we don’t provide direct exchanges.
      If you want to swap something, simply complete the return process and then order the item you want again.

      Items that are broken or not working properly:

      Please check your order as soon as you get it. If you get an item that is broken or not working right:

        Please get in touch with us right away via the Contact Us page.

        Include pictures and a thorough explanation of the problem

        Depending on what products are available and what you want, we will:

        Send a new one, or

        Give a complete refund

        Items that can’t be returned

        Some things might not be able to be returned, such as:

          Items on sale or clearance

          Items that say “non-returnable” in the product description

          Before you finish your order, please read the item information.

          Get in Touch

          You can contact us through our Contact Us page or by email at [email protected] if you have any queries concerning our Return and Refund Policy.

            We are here to help and make sure that you are happy with every purchase you make from LaMeloBallShoesUS.com.